Fairview Health Services saves over $3 million with Windows 11 OS modernization | Microsoft Customer Stories
Rising support costs, complex device environments, and aging operating systems make it harder to control IT spend. This customer story shows how Fairview Health Services addressed those challenges by modernizing its Windows environment and moving to Windows 11, resulting in more than $3 million in savings. Read the customer story to see how OS modernization supported operational efficiency and cost reduction, then reach out to an expert from Gravity Computers Inc. to discuss how similar results could be achieved in your organization.
What modernization initiatives did Fairview Health Services undertake?
Fairview Health Services focused on modernizing their legacy applications, policies, and governance models by adopting the Microsoft Modern Management framework. They rolled out solutions including Windows 11, Microsoft 365 E5, Microsoft Teams, Microsoft Defender, and Copilot over a 12-month period, which helped them improve operational efficiency and enhance patient care.
How did Fairview Health Services achieve cost savings?
By shifting to a cloud-based endpoint management solution with Microsoft Intune, Fairview streamlined their processes and reduced deployment costs significantly. They successfully upgraded over 80% of their devices through in-place upgrades, which minimized disruption and contributed to the overall cost savings.
What impact did the modernization have on employee experience?
The transition to Windows 11 led to a notable decrease in help desk tickets, dropping from over 4,200 to fewer than 500. This improvement contributed to an 11% increase in digital employee experience scores, highlighting the positive effects of system upgrades on workforce satisfaction and productivity.
Fairview Health Services saves over $3 million with Windows 11 OS modernization | Microsoft Customer Stories
published by Gravity Computers Inc.
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Gravity Computers is an award winning IT Service company. Our past awards and achievements include Consumer Choice Award (in two consecutive years), BIV Fastest Growing Companies (2 years), A+ Rating with the BBB, and lots of Microsoft certifications along our 17 year history. We are Canadian and provide service throughout North America with the majority of our clients in Vancouver, BC, and the Lower Mainland.
Our boutique-like service supports Small and Medium Businesses from 1 to 150 users with the majority of our clients in the the middle range. We help with all aspects of IT from planning, deployment, programming, web development, server management, desktop helpdesk support and more.
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